Shipping policy

Thank you for shopping at Boutique Queenies! We aim to process and dispatch your order with care. Please review our shipping policy below:
Shipping Carrier:
All orders are shipped via Royal Mail.
Tracking Your Order:
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique Royal Mail tracking number. You can track the progress of your delivery directly on the Evri website using this tracking number. Royal Mail provides GPS tracking information for your convenience.

Lost or Stolen Items:
Please note that Boutique Queenies is not responsible for any items that are lost or stolen during transit. Once your order has been shipped and the tracking information indicates it has been accepted by Royal Mail, the responsibility for the delivery rests with Royal Mail.
We understand that lost or stolen packages can be frustrating. If you experience such an issue, we recommend the following steps:
 * Track your package: Use the tracking number provided to check the latest status and location of your parcel on the Royal Mailwebsite.
 * Contact Royal Mail directly: If you suspect your package is lost or has been stolen, please contact Royal Mail customer service directly to file a claim or inquire about the delivery. You will need your tracking number when contacting them.
 * Review your delivery options: If available, consider selecting secure delivery options offered by Royal Mail for future orders for example pickup from pickup point from your local area or pickup from store  
By placing an order with Boutique Queenies, you acknowledge and agree to this shipping policy.
If you have any questions regarding our shipping policy, please don't hesitate to contact us.